Service Production

Working in close partnerships with our clients we innovate, design and build products and services that fulfil the value proposition and meet customer needs: we call this service production.

Pre-Production

We think that looking at the wider picture results in products and services that better fulfil the needs of users and give you competitive edge. In the Pre-production phase we work with you to gather a shared understanding of your value proposition, market context and business objectives. We also analyse the current state through stakeholder studies; who are the user groups, what are their needs and workflows, what are the contexts of use, etc.

User research, conducted in the actual context of use, is one of the key activities in the pre-production phase. We go where the users are, even if it requires working in demanding environments, such as mines or construction sites. Our highly skilled user experience researchers find out the end-users’ motivations, tasks, workflows and expectations. The results are often presented as personas representing each user group.

Personas, value propositions, and stakeholder studies facilitate co-creative work resulting in a number of concept descriptions. These are validated from the perspective of your value proposition and customer acceptance. The best concept is selected for production.

Pre-Production
Production

Production

With persona descriptions and the concept created, we design easy-to-use, efficient user interfaces that make complex matters simple and enjoyable. Our service production crew with UX design and software development skills, work smoothly to bring to life services and solutions that ensure excellent user experience.

Both functional and usability testing are an integral part of iterative development. They guarantee that we deliver reliable solutions that fulfil the end-user needs and desires.

Today’s front-end systems demand real time responsiveness, scaling from mobile to desktop with cost efficient maintenance. It is common to distribute the processing power of systems; hence our development supports the most widely used cloud and back-end services.

Post-Production

We deliver services that are ready for deployment – but it doesn’t stop there. To make the deployment as smooth as possible, we provide training and supporting materials, such as videos, guides and full documentation.

We work continuously with you in close partnership to adjust your service offering to changing customer needs. We help you gather, aggregate and summarise consumer feedback as well as make improvements that continually add value for your customers.

Post-Production

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